Delivery and returns
You will have the choice between two delivery methods depending on your geographical area:
- Home delivery (with or without signature)
- Click & Collect (in Luxembourg city only in the Lët'z Refashion pop-up store)
Items are generally dispatched between 3 and 5 working days (on average).
The delivery charges applicable to the order are calculated directly at the previous payment stage, and are updated after having selected your delivery method.
You will get free shipping from purchases above 95 € in France, Luxembourg, Belgium and Germany.
You therefore have 30 days from the delivery of your order to return the product(s) to us in their original packaging, in their original condition, new, unworn, unwashed. Products that are incomplete, damaged, soiled or have been subject to abnormal use will not be taken back and will not be subject to any refund, exchange or credit note.
All return costs are the responsibility of the customer and we bear the cost of reshipping.
Before returning your purchases, please write to us by email at firstname.lastname@example.org to inform us of your decision and tell us if you wish to proceed with an exchange or a refund.