Terms of service

The order

The Customer can place an order online on our Website: www.wearevoyagers-store.com

The creation of a customer account is not necessary before placing the order. However, the Customer undertakes to provide sincere and accurate information regarding his marital status and his contact details, in particular his e-mail address when placing the order.

In each product sheet, the Customer has the possibility to choose the quantity, the size and 1 or 2 buttons depending on the type of order (pre-order or on stock):

- In case of pre-orders, only 1 button is visible:

1) “Pre-order”: this button allows to add the item that the Customer wishes to pre-order to his shopping cart.

The Customer also has the option of clicking on the “See cart” button which is displayed directly after clicking on the “Pre-order” button.

The Shopping cart is then displayed on the right side with the selected product(s).

- In case of available stocks, 2 buttons are visible:

1) “Add to cart”: this button allows you to add the item to the basket and continue shopping.

2) “Buy now”: this button allows you to go directly to payment.

After completing their purchases and having checked every item in their shopping cart, the Customer can:

Either click on "Proceed to payment" in the shopping cart preview window after adding your item.

Or click directly on the shopping cart icon at the top right and then “Proceed to payment”.

In both cases, the “shopping cart” is displayed with the summary of the items added and the subtotal (including tax). Shipping costs are calculated afterwards.

To modify the "shopping cart", the Customer can click on “Back to shopping cart”.

To continue, the Customer can click on “Proceed to payment”

The Customer thus arrives on the “information” page and can choose his delivery method (Dispatch or Click&Collect) then must fill in the information required for the delivery, namely an e-mail address, a delivery address, a phone number and tick the box “Save my details for next time” if desired. He can leave the box unchecked otherwise.

If the Customer wishes to create an account or use an existing account, he can do so by clicking on “Already have an account ? Open a session” and must fill in his name, his e-mail address and his password then click on “Connect”.

You can also subscribe to the newsletter at this stage.

To do this, just tick “Email me news and offers”.

Once the “information” page has been completed, the Customer must click on “Continue to Shipping”.

The “Delivery” page is then displayed and the Customer must choose the desired delivery method.

Then, once defined, click on “Proceed to payment”

The payment page is displayed and the Customer must enter their bank details in the “Payment” section and then choose the billing address.

The “same as delivery address” option is checked by default.

Otherwise, the Customer must tick “Use a different billing address” and complete the necessary information

The Customer may at any time during the ordering process, review the details of his order as well as its total price and correct any errors, before confirming the payment to express his acceptance.

Then click on “Pay now”. The 3D Secure system is activated and the Customer is automatically redirected to their bank's website to confirm that they are the holder of the card used.

Once the bank details have been entered and validated, once the authentication has been successful, you will receive an order confirmation by e-mail.

The Company reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order, a Customer who does not have the capacity to contract or an objective suspicion of fraud.

The Company retains ownership of the products until full payment of the order, i.e. the collection of the price of the order by the Company.

Any order implies acceptance of the prices and descriptions of the items available for sale.

The Company undertakes to honor orders received on our Website only within the limits of available stocks.

For any request about a product order, the Customer has the possibility to contact the Company at the following e-mail address: contact@wearevoyagers-store.com


Legal guarantees

All products for sale on the Website benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the Customer to return free of charge the products delivered which are defective or non-compliant. In the event of non-compliance of a product sold, it may be returned to the Company, which will take it back and exchange it (subject to available stocks) or refund it provided that the product is returned in its original packaging, in its original condition, new, unworn, unwashed. In this context, all complaints, requests for exchange or reimbursement must be made by mail to the Company's address.

To be able to benefit from the product guarantee, it is essential to keep the purchase invoice of the product as well as its delivery note. 


The Company cannot be held liable for any damage or inconvenience caused by the use of the Internet network, in the event of a break in service, external intrusion or the presence of viruses computers.

Furthermore, the Company cannot be held responsible for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flood, fire. The Company will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, damages or costs, which may arise.


Applicable law in the event of disputes

These Terms & Conditions are subject to Luxembourg law. Any dispute that has not found an amicable solution will be submitted to the competent courts of Luxembourg.


Intellectual Property

All of the elements present on the website www.wearevoyagers-store.com are and remain the exclusive intellectual property of WE ARE VOYAGERS APPAREL.

Any total or partial reproduction of the elements of the website, such as text, images, graphics, logo, icons, sounds, software is strictly prohibited and no natural or legal person is authorized to use or distribute them (except with the prior written authorization of the Company WE ARE VOYAGERS APPAREL)


Company details

The Customer can contact the Company by e-mail for any questions related to its products, orders placed or any other information it may need at contact@wearevoyagers-store.com, by mail to WE ARE VOYAGERS APPAREL, 5 rue du Charly, L-1374 Luxembourg - LUXEMBOURG or by phone : +33 6 64 70 35 30.